Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we gather various kinds of information to tailor your learning experience and improve our services.

Personal Information

We collect details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages sent through our contact forms. When you enroll in our drawing courses, we also gather details about your artistic background and learning objectives.

Usage Data

We automatically collect data about how you use our website and learning platform. This covers pages visited, time spent in different sections, drawing exercises completed, and technical information like your IP address, browser type, and device details.

Cookies and Tracking

Our site employs cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site performance. You can manage cookie preferences in your browser settings.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal information helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are committed to handling your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress through various skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical support when needed. We may also send occasional newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve opted in.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot where learners struggle, and create new content addressing common challenges. This analysis is performed in aggregate to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain cases, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously across all business relationships.

Service Providers

We work with trusted third-party providers who help us run our platform, process payments, send emails, and deliver customer support. These providers access only the data necessary for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If Solace Paradigm Brook participates in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you by email and explain any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or governmental request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy law, including PIPEDA, you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We’ll provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request removal of your personal information, and we will comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will revoke access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most browsers let you control cookies through their settings. You can accept all cookies, block certain types, or get notified before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, protected server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account data is typically kept for three years after closure, while course progress data may be retained up to seven years for educational records.

International Transfers

While our primary operations are in Canada, some service providers may process data abroad. We ensure adequate protection through contractual safeguards and compliance with Canadian privacy requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to safeguard the privacy of younger users in accordance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child's data, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information gathered from their child, request deletion, and prevent further collection or use of their child’s data. We provide clear mechanisms for exercising these rights.

If you believe we have inadvertently collected a minor’s information without proper consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in practices, technology, legal requirements, or other factors. Significant changes will be communicated via email or prominent notices on our website.

Minor edits may be posted without individual notice, so please review this policy periodically. The "Last Updated" date at the top indicates the most recent changes.

Continued use of our platform after policy updates signifies your acceptance of the revised terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.